Return, Exchange & Refund Policy

Thank you for shopping at Tatreez.online. We appreciate your trust and strive to provide the highest quality products and service.

1. No Returns

At Tatreez.online, we do not accept returns for refunds once an order has been shipped. By placing an order on our website, you acknowledge and agree to this policy.

2. Order Cancellation

If you wish to cancel your order, you may do so only before it has been shipped.

Once the cancellation is confirmed before shipment, you will receive a full refund to your original payment method.

After an order has been shipped, it cannot be canceled or refunded.

3. Exchanges

We are happy to offer exchanges for eligible items within 3 days of delivery, provided that:

• The item is unused, unworn, and in its original condition.
• All original tags are attached.
• The item is returned in its original packaging.
• Proof of purchase is provided.

Customers are responsible for all return shipping costs for exchanges, including shipping the item back to us and any shipping costs for sending the replacement item.

4. Incorrect or Defective Items

Please inspect your order immediately upon delivery.

If you receive an incorrect, damaged, or defective item due to our error, please contact us within 48 hours of receiving your order at Whatsapp: +1 (949) 996-1660

Once the issue is verified, we will:

• Replace the incorrect or defective item at no additional cost.
• Cover all return shipping and replacement shipping costs.
• Issue a refund only if a replacement is not available or if we determine that a refund is the most appropriate solution.

5. Lost or Stolen Shipments

Once your order has been shipped through our shipping partners (DHL or FedEx), responsibility for the shipment transfers to the carrier.

Tatreez.online is not responsible for packages that are lost, delayed, stolen, or damaged during transit or after delivery. Any shipping claims must be submitted directly to the shipping carrier according to their policies.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products.
• Special-order items.
• Items that have been worn, washed, altered, or damaged after delivery.
• Gift cards (if applicable).

Contact Us

If you have any questions regarding this policy, please contact us:

Email: info@tatreez.online

Phone: +1 (949) 996-1660

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)